THE OFFICE PERFORMANCE FRAMEWORK™
Strategy
Is the business plan optimised?
Positioning, priorities, delivery and future options.
Transactions
How competitive is the asset?
Agent performance, void accountability, delivering flex and traditional leasing products.
Capital
Is expenditure focused on return?
Cost efficiency, positioning and alternative uses of capital.
Operations
Does delivery support the strategy?
Customer-centric property and facilities management, concierge and suppliers.
Customer Experience
Why customers choose and stay?
Service, feedback, amenity and community.
Market Intelligence
Are decisions evidence-led?
Competition, customers and leasing evidence.
Revenue
Reduce vacancy and income leakage; improve the return from capital.
Retention
Protect relationships, renewals and expansion demand.
Reputation
Strengthen asset and owner reputation, confidence and future demand.
Developed through commercial transformation
The Framework was developed through 11 years leading the strategic direction of a £3.8bn UK office portfolio—testing what improves performance and delivers outperformance.
Detailed performance evidence, case studies and examples of our methodology are available on request.
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Where could better alignment improve your asset?
A short conversation can establish where independent challenge or a defined specialist workstream could add value.
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