PROVEN THROUGH DELIVERY
Proven office performance.
Our approach was shaped through 11 years leading the strategic transformation of one of the UK’s largest office portfolios.
The experience included aligning strategy, flex brokerage, traditional agency, investment, operations, customer experience, capital and market intelligence behind a single portfolio vision.
The Framework tested in the real world.
The result was measurable improvement across vacancy, income, retention and total return between 2014 and 2026.
+11.0%
Net Operating Income yield above benchmark
+2.5%
Income return above benchmark
4.5%
Vacancy versus 14% benchmark
+5.0%
Total return above benchmark
Vacancy
Portfolio
4.5%
Benchmark
14.0%
Retention
Portfolio
4.4x benchmark
Benchmark
1.0x
results from work undertaken while leading the strategic transformation of one of the UK’s largest office portfolios before Office Performance Partners was established.
CASE STUDY 01 — HODGE HOUSE, CARDIFF
Unlocking hidden investment performance in a tough market.
CHALLENGE
Grade II listed building with obsolete M&E and a challenging leasing and investment market.
APPROACH
Heritage-led refurbishment, agent and operational-team workshops, local research-led amenity, customer experience and flexible workspace strategy.
OUTCOME
The asset was fully let in a competive market, established a new rental benchmark for the City and concluded with a successful investment sale.
17 lettings
Fully let
£37.50 psf
Record Cardiff rent
100%
Retention
£31.9m
Sale
CASE STUDY 02 — THE AIRCRAFT FACTORY, HAMMERSMITH
Turning customer experience into leasing performance.
CHALLENGE
Operational disruption, low occupier confidence and intense market competition.
APPROACH
Aligned property, facilities, building and leasing teams behind one customer strategy, supported by relevant traditional and flexible workspace products.
OUTCOME
Customer experience became a competitive advantage, strengthening loyalty, retention and leasing performance.
92%
Of customers would recommend the building
73%
Of lettings from existing customers
70%
Of leased space from renewals or expansion
24
Events hosted annually
CASE STUDIES IN CONTEXT
See the decisions behind the results.
The full case studies are most useful when the strategy, trade-offs and implementation choices can be explained.
We present the supporting results in person and discuss which lessons are relevant to your asset or portfolio.